ArtsGo.com / 2013-11-01
Shipping & Delivery
What type of packaging do you use?
Art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
When will my art arrive?
You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock prints within 24 hours, and framed items within 5-7 business days.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
How much will shipping cost?
Shipping fees vary based on the quantity and type of art you've ordered. See our shipping rates chart to estimate your charges.
Is my package insured?
Artsgo.com guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support by email firstname.lastname@example.org.
What happens if only a portion of my order is available for immediate shipment?
In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly by email email@example.com.
Can I ship to a P.O. Box?
Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address. We can also ship to an APO through the USPS.